Professional experience
Experience Across Technology, Operations, Training and Education
Ron’s experience spans healthcare technology, EHR implementation, client services, product management, analytics, training, business operations, software leadership, and education.
The sections below keep the chronology accurate while making it easier to see the experience most relevant to a particular role.
Healthcare technology
Enterprise Platforms, Product Delivery and Software Operations
2017–2024
Netsmart, Senior Director of Engineering
- Led cross-functional engineering work across enterprise health-IT products and implementation priorities.
- Supported EvolvNX adoption and helped establish it as a standard implementation approach across more than 350 agencies.
- Replaced a third-party reporting product, saving approximately $750,000 annually.
- Translated complex product and customer needs into practical delivery plans.
1999–2004
Defran Systems, Training/Support Specialist & Software Architect
- Designed EvolvCS core components, database architecture, finance functionality, and implementation methods for behavioral-health providers.
- Created delivery methods, cost modeling, and train-the-trainer curriculum.
- Translated business and compliance needs into usable software and training systems.
Implementation and client services
Onboarding, Support, Training and Repeatable Delivery
2010–2012
Defran Systems, VP of Client Services & Product Manager
- Built scalable support, project management, training, consulting, and instructional-design infrastructure.
- Developed e-learning strategies that reduced reliance on in-person training and improved onboarding consistency.
- Contributed to product and company strategy during expansion and acquisition planning.
2004–2010
Defran Systems, Client Services Lead & Product Manager
- Supported onboarding and implementation for more than 100 new clients.
- Built and led a cross-functional team of trainers, consultants, and project managers, growing the function from three people to 17.
- Moved support from email-based processes to a web portal with knowledge resources and real-time tracking.
1996–1999
Defran Systems, Training and Support Specialist
- Delivered full-cycle support, training, documentation, and implementation for early EvolvW clients.
- Managed more than 25 implementations across multiple states and regulatory environments.
- Helped establish consulting practices that later supported the EvolvCS platform.
Operations and analytics
Workflow Improvement, Reporting and Organizational Change
2013–2017
Necco, Director of Business Applications & Analytics
- Improved operational efficiency by 20% by aligning the EvolvCS platform with program, workflow, and compliance needs across four states.
- Developed scorecards and data tools supporting accountability and evidence-based decision-making.
- Converted operational requirements into system configurations, dashboards, documentation, and training resources.
1993–1996
Catholic Charities CMS, Accountant / Network Administrator
- Managed accounting, financial reporting, audit, and budget responsibilities.
- Helped lead the transition to computerized operations across five counties and trained staff on new systems.
Training and education
Current Classroom Experience Built on Decades of Adult Learning and Client Training
2026
Interim Computer Science Teacher, Collierville High School
- Taught three daily Computer Science Foundations sections serving approximately 75–90 students per day.
- Delivered instruction in Python, digital citizenship, defensive cybersecurity habits, projects, quizzes, and exams.
- Adapted instruction for varied experience levels while managing records, routines, assignments, and grades.
2025–Present
Substitute Teacher, Collierville Schools
- Maintains instructional continuity across technology, business, mathematics, science, and other classroom settings.
- Communicates expectations clearly and adapts quickly across subjects and grade levels.
1992–1994
Part-Time Instructor, Mildred Elley
- Designed and taught career-focused business software applications coursework for adult learners.
- Connected technology skills to practical workplace tasks and employment readiness.
Explore Education & AI
Choose the Experience Most Relevant to Your Role
Three role-specific résumés keep healthcare, operations, and education applications focused.